The Emergency Response Plan should demonstrate compliance with ORO.GEN.200 and AMC1 ORO.GEN,200(a)(1);(2);(3)(5) point (f) and should be designed to help the organisation to respond in the case of accidents, serious incidents, or any other abnormal event triggering a crisis.

The number of phases that need to be implemented needs to be established to prevent the potential confusion that can result when emergencies arise.

Senior management must identify the responsibilities within their organisation, respond to the needs of the next of kin of the crew and the passengers, and assist with the emergency services and the authority in charge of any investigation.

Emergency Response Plan Objective

The Emergency Response Plan aims to:

- Highlight the policies and procedures to be implemented in case of a crisis
- Offer advice to the members of the crisis management team in carrying out their responsibilities
- Communicate relevant information to employees of the organisation and members of the public

The ERP manual should be designed to cover crises that cannot specifically or precisely be defined.

An organisational framework of the actions and policies required to be implemented is presented. However, it is unlikely that an actual emergency will adapt to a precise framework. Adaptability and flexibility should therefore be demonstrated in the handling of such events.

Raising Awareness

Whenever the Company is made aware of an accident or incident, the person or department that receives the alert must endeavour to establish the following information points:

a) Date and time of the call
b) Name and contact details of the informant
c) Establish the authenticity of the call (where possible)
d) If the call is made anonymously, try and obtain information concerning the other party and their position. (Where possible, try to record the conversation and listen to background noise)
e) If the call is being made from overseas, check the location of the call with the embassy of the country in question
f) Initiate the alert process both in-house and externally

Emergency Response Pre-Cursors

The following events may result in a crisis and activate the Emergency Response Plan:

a) Aviation accident/Serious incident
b) Disaster in the premises: Fire, explosion, pollution, flood
c) Loss of the working resource: workshop, offices, hangar, aircraft
d) Impacts of a disaster within the vicinity of the establishment
e) Climatic event: snow, storm, flood, lightning
f) Natural disaster: earthquake, volcanic eruption
g) Food poisoning, epidemic
h) Death, suicide at the workplace
i) Multiple victims connected to a disaster, illness or contagion
j) Accident to the public transportation of the personnel
k) Social movements: strike, blocking of the accesses
l) Internal or external threat: Attack, bomb alert, sabotage, terrorism
m) Loss of energy: electricity, gas
n) Loss of communication means: internet, landlines or mobile telephones
o) Major media event
p) Accident during missions: business trip, abroad
q) On Account Manager Request